Return and Exchange Policy
Customer satisfaction is our top priority and we want you to be completely
satisfied with your purchase. We have set specific guidelines to ensure a quick
and hassle-free return and exchange process. We have a fully staffed team of
experts who can walk you step by step through this process.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR
ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED
WITH THE PRODUCT YOU HAVE RECEIVED.
Please inspect the product for visible damage before the carrier leaves. Please
make any notations on the Bill of Lading (delivery receipt).
If you are not satisfied with your purchase, you can return or exchange the
product within 30 days of receipt as long as the product is returned in new,
unused, and resalable condition inside its original packaging.
All products properly returned under this policy are eligible for a refund,
which may include an in-store credit or credit to the original method of
payment. We will credit you for the total purchase price, upon receipt of the
product, less any applicable restocking fees. Restocking fees will apply if not
returned in original packaging. Return shipping costs will be at the customers
expense. Returns will be inspected prior to issuing credit. Please keep in mind,
credit card companies vary in the time they take to post credits.
If you are returning a product that was originally purchased with a gift
certificate, you will receive an in-store credit as your refund. If you are
returning a product that was given to you as a gift, the credit will be applied
to the original cardholder or you will receive an in-store credit as your
refund.
Please contact customer service toll free at 1-877-429-0406 or email us for
further instructions on your return and to receive an RMA (Return Merchandise
Authorization) number. In the unlikely event that your order is incorrect,
missing parts, damaged or defective, please call us within 30 days and we will
send you the correct product, replacement product, or replacement parts at no
cost to you. Our customer service hours are Mon-Sat 10:00 AM to 6:00 PM ET.